Frequently Asked Questions
Q: Where did your individual keytags go?
A: We sell all of our original MotoMinds designs on Amazon. Please Check out our Original Designs Page to find and order your favorite design.
Q: I want to order some of your pre-made designs in bulk. What do I do?
A: We would love to become a wholesale partner with you! For wholesale pricing please check out our Wholesale page. There you can browse our catalog of pre-made designs, see pricing information, and send an order form to us.
Q: How much does it cost?
A: Custom orders vary on pricing depending on what you want to get made and how many key tags you want to get made. For a completely free quote from our expert designer either shoot a quick email with the quantity and design you are looking for to firstname.lastname@example.org or take a minute to fill out the contact form at the bottom of the page!
Q: What is the minimum order quantity?
A: For custom orders the minimum number of tags is 50 and we have the capability to embroider over 15,000 at a time! Of course the more you order the cheaper we can produce each tag.
Q: How long will it take to get my custom order?
A: Most custom orders take 30 days to design and manufacture before they are sent out. Larger quantities will result in a longer production time, however we will get your key tags to you as soon as possible.
Orders are sent from Texas via USPS Priority Mail.
Q: What colors can I choose from?
A: We offer custom key tags in almost any color! You will have the chance to choose a color for the base or background of the key tag and all design elements that will be stitched into the key tag.
Q: Can I get a different shape/size than your normal key tags?
A: Of course! We can do almost any shape or size of key tag. From rectangles to circles, and even stars, we can do it all! Just let us know when you get your design started.
Q: What are the payment terms?
A: We charge a $50 down payment up front for custom designs. This is subtracted from the final cost of your order. The rest of your payment is't due until after we have finalized your design and we start making your key tag!
Q: What payment methods do you accept?
A: We currently accept PayPal, Apple Pay, Amazon Payments, and all major credit cards for payment.
Q: What is the best way to reach you?
A: We have many ways you can get a hold of us. You can e-mail us at email@example.com or give us a call at (407) 906 - 8129. We are available Monday - Friday. We also have a Facebook and Instagram where you can message us and we will be happy to respond as soon as we can.
Q: I contacted you but have not gotten a response yet, should I try again?
A: We try to answer all of our E-Mails in a timely manner, however we remind you to be patient with us. If you have not heard back from us try:
- Checking your spam inbox
- Checking that you sent the E-Mail to the correct address (firstname.lastname@example.org)
If you have done both of these things and still do not know why you haven’t heard a response, be patient. If your inquiry is urgent, we will make sure to get back with you ASAP.
Q: Where is my order?
A: If you have not received your order yet, make sure to let us know at email@example.com. Keep in mind that U.S. orders can take 1-6 business days to receive once shipped and international orders can take 3-6 weeks to receive once shipped.
Q: How will my order be shipped?
A: We currently ship most of our orders through USPS priority mail. There may be some exceptions for larger orders. Your tracking number will always provide you with the correct shipping service information.
Q: Can I add, remove, or edit an item in my order after it’s been placed?
A: If you need to add, remove, or edit any part of your order let us know ASAP. In order to make any changes to your order we will need to cancel it and create a new order. Once your item has shipped we cannot edit it in any way.
Q: Do you ship partial orders?
A: Currently we do not ship partial orders. If you have a pre-ordered item in your shipment, your order will not be shipped until the pre-ordered item is released.
Q: I need to change my shipping address!
A: If you need to change your shipping address, let us know ASAP by contacting us at firstname.lastname@example.org. After an order has been shipped we cannot change the address it is being sent to.
Q: What is your refund/return policy?
A: You can see our Refund/return policy here.
Q: My order arrived and something was wrong, missing, broken, etc.
A: We design and pack all of our orders by hand so, unfortunately, sometimes errors occur. If there is anything wrong with your order, let us know at email@example.com so we can fix it for you ASAP!
Q: I have a question that’s not on here.
A: If you have any other questions feel free to contact us at firstname.lastname@example.org and we will be happy to answer them!